FRAMEBATCH · LEGAL
Support
Get help with an account, a batch, a payment or a privacy request.
Contact support: [email protected]
How to help us investigate
Include the email on your account, the batch or file ID when relevant, what you expected, what happened and a screenshot or error message if it is safe to share. Do not send your password, API key, one-time code, full payment-card number or private photographs by ordinary email.
Common requests
- Processing: include the batch ID and the selected processing settings.
- Billing or refunds: include the payment reference or invoice number and see the Refund Policy.
- Privacy: email [email protected] and describe your request.
- Account access: use the password-reset option on the sign-in page before contacting us.
Response time
We aim to reply within one working day. Response times may be longer during high-volume periods or where an investigation requires input from a payment or infrastructure provider.