FRAMEBATCH · LEGAL

Refund Policy

How to get help with a paid plan or credits, and how this policy works alongside your statutory rights.

1. Contact us first

Email [email protected] with the email on your account, the payment reference or invoice number, the date of purchase and a concise description of the issue. Do not send passwords, full card details or original files unless we ask for them through a secure channel.

2. Processing errors

When an individual file fails or is cancelled by the service, the relevant quota or credit is restored under the product rules. If a completed output does not match the selected settings because of a service fault, contact us so that we can investigate, re-run the work where appropriate, or discuss a remedy.

3. Paid purchases

Request a refund within 14 days of purchase when you believe a paid plan or credit purchase was charged in error, was not delivered, or has a material service fault. We review requests case by case and may ask for information needed to identify the transaction. If a refund is due, we aim to return it to the original payment method without undue delay.

4. Consumer rights

This policy does not limit any non-waivable rights you have under consumer-protection law, including rights that may apply to digital services and distance contracts. Where the law gives you a right to withdraw, terminate or receive a price reduction, that law takes priority over this policy.

5. Exclusions

We cannot refund a charge solely because a source image, selected settings or a result you approved did not meet a subjective preference, where the service was supplied as selected and applicable law does not require a remedy. This does not affect claims for a genuine service fault or your mandatory legal rights.